Return Policy
Tap on the category links below for the associated return window and exceptions (if any) for returns.
Books
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Video Games and Music
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Software and DVD
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Camera, Electronics and PC
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Office Products and Wireless
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Musical Instruments
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Home Entertainment
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Homes and Lawn & Garden
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Automotive and Tools
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Sports, Toys and Outdoors
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Kitchen and Home Improvement
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Grocery and Pet Products
Returns Policy
If fulfilled by Amazon AU, this item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. To return faulty items see our Returning Faulty Items policy.
Amazon AU does not accept returns for items sold and fulfilled by third-party sellers. To determine whether items sold and fulfilled by a third-party seller can be returned, check the returns policy set by that seller.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Baby Products
Returns Policy
You may return most new, unopened baby items fulfilled by Amazon AU within 90 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Change of mind returns of baby items fulfilled by Amazon AU will qualify for Free Returns shipping if the item detail page includes "Free Returns" messaging. Otherwise original shipping fees for change of mind returns are not refunded.
Note: Breast pumps returned for change of mind must be unused in their original condition with the factory seal and packaging intact.
This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Apparel, Jewelry and Watches
Returns Policy
You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Amazon AU offers free returns shipping for change of mind returns on eligible items. Look for the "Free Returns" messaging on the detail page of an item to confirm if it is eligible for free returns. Please also see About Free Returns. Otherwise, original shipping fees for change of mind returns are not refunded.
This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Shoes
Returns Policy
You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Amazon AU offers free returns shipping for change of mind returns on eligible items. Look for the "Free Returns" messaging on the detail page of an item to confirm if it is eligible for free returns. Please also see About Free Returns. Otherwise, original shipping fees for change of mind returns are not refunded.
This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Luggage
Returns Policy
You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Amazon AU offers free returns shipping for change of mind returns on eligible items. Look for the "Free Returns" messaging on the detail page of an item to confirm if it is eligible for free returns. Please also see About Free Returns. Otherwise, original shipping fees for change of mind returns are not refunded.
This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Beauty, Health and Personal Care
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.
Drugstore and Wine
Returns Policy
You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). Please Contact Us and see About Items That Can’t Be Returned.
Unless otherwise stated, original shipping fees for change of mind returns are not refunded. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
To return faulty items see our Returning Faulty Items policy.
For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Please see About Marketplace Returns & Refunds for details on Seller returns policies.
Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.